Z Grills ships online orders within the continental U.S.. We do not ship to Hawaii or Alaska. We also do not ship to P.O. Boxes.
Orders will take up to 3 business days to process, and may not ship until the following business day. Deliveries take an average of 3 to 8 business days to arrive after orders have been processed.The ETA is affected by weather conditions and holidays.
Z Grills generally offers free shipping. Please check the product page for details on the item you wish to purchase.
Please note that if your grill has shipped out and there is an error on your address (made by you) or you just need to ship your package to another place we will have to charge you a $25 recall fee.
Z Grills wants to ensure our customer satisfied with their purchase. We accept the return of products that are defective due to defects in manufacturing or workmanship for 30 days from the date of purchase. All merchandise must be unused, unassembled, and returned in the original packaging.
We only accept returns from purchases made directly through our website: www.zgrills.com. For products purchased directly from our authorized dealers, please refer to their return policy and contact them directly for more information.
We do not accept returns on pellets.
After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.
Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking. Return shipping fees vary depending freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping.
To initiate a return, please call our Customer Service department at 1-833-947-4557.Please provide your order number, date of purchase, and where you purchased your grill.
Any purchase made through Z Grills may can be cancelled within 24 hours of purchase. If you want to cancel your order, please call our Customer Service team within 24 hours of purchase. Any cancellation after 24 hours will fall under the Z Grills return policy.