PRIVACY & SECURITY POLICY

At Z Grills, we take your privacy and data security seriously. This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop with us online, or communicate with our customer service team. By using our website and services, you agree to the practices described in this Policy.

We are committed to transparency and compliance with international privacy standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Telephone Consumer Protection Act (TCPA).

1. Information We Collect

We may collect the following categories of personal information to provide you with the best shopping experience:

  • Contact Information: name, billing address, shipping address, phone number, email address.
  • Account Details: username, password, account preferences, customer profile.
  • Payment Information: credit card or debit card details, PayPal email, payment confirmation, and other transaction-related data.
  • Order History: products you view, add to your cart, purchase, return, or exchange.
  • Device & Technical Data: IP address, browser type, operating system, date and time of access, referring URLs.
  • Communication Records: messages you send to us, customer service inquiries, and support tickets.
  • Marketing Preferences: opt-in or opt-out choices for email, SMS, or phone marketing.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing & Delivery – to confirm your order, arrange shipping, and handle returns or exchanges.
  • Account Management – to create and manage your online account, including your login credentials and saved preferences.
  • Customer Service – to respond to inquiries, provide technical support, and improve our customer experience.
  • Marketing & Promotions – to send you exclusive offers, newsletters, and product updates by email, SMS, or phone (if you have opted in).
  • Personalization – to recommend products and promotions based on your browsing and purchase history.
  • Fraud Prevention & Security – to detect unauthorized activities, verify transactions, and maintain a safe shopping environment.
  • Legal Compliance – to comply with tax, regulatory, and law enforcement requirements.

3. TCPA Consent for Phone & SMS Marketing

In compliance with the Telephone Consumer Protection Act (TCPA):

  • By providing your phone number and opting in, you consent to receive recurring automated marketing text messages and/or pre-recorded calls from Z Grills regarding promotions, offers, and updates.
  • Consent is not a condition of purchase.
  • Standard message and data rates may apply.
  • You may revoke your consent at any time by replying STOP to our text messages or by contacting us directly.
  • We maintain proof of your consent in accordance with the TCPA.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences and login details.
  • Track website performance and analytics.
  • Deliver relevant advertising based on your interests.
  • Improve our website functionality and user experience.

You may disable cookies through your browser settings, but please note that some website features may not function properly without them.

5. Sharing Your Information

We may share your information only in the following circumstances:

  • Service Providers – with trusted partners such as Shopify, payment processors, shipping carriers, and IT support providers.
  • Marketing Partners – with advertising networks and social media platforms to deliver relevant ads.
  • Legal Requirements – when required by law, government authorities, or to protect against fraud and misuse.
  • Business Transfers – in case of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their independent marketing purposes.

6. Data Security & Retention

We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data.

  • While we take strong precautions, no system is 100% secure. Please safeguard your account credentials.
  • We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

7. Your Rights & Choices

Depending on your location, you may have privacy rights under laws such as GDPR and CCPA. These may include:

  • Right to Access – request a copy of the personal information we hold about you.
  • Right to Delete – request deletion of your personal information.
  • Right to Correct – update or correct inaccurate information.
  • Right to Opt-Out – opt out of targeted advertising or data sharing.
  • Right to Data Portability – request a copy of your data in a portable format.

To exercise your rights, please contact us at support@zgrills.com.

8. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided information to us, please contact us immediately to request deletion.

9. International Users

If you access our website from outside the United States, your information may be transferred and processed in other countries where privacy laws may differ. We rely on recognized legal mechanisms such as Standard Contractual Clauses for data transfers.

10. Changes to This Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with the “Last Updated” date shown at the top.

11. Contact Us

If you have questions about this Privacy & Security Policy or how we handle your information, please contact us:

Email: support@zgrills.com
Address: 2605 E Cedar St, Ontario, CA, 91761, US