Shipping Policy
At Z Grills, we are dedicated to delivering your products quickly and efficiently. Our shipping policies are designed to provide clarity and convenience for our customers.
Shipping Destinations
- Z Grills only ship to 48 continental United States.
- We do not ship to Hawaii, Alaska, Puerto Rico, military addresses and P.O. Boxes.
- International shipping is not available at this time.
- For deliveries to remote or hard-to-access areas, additional fees may apply.
Shipping Options & Rates
- Standard Shipping:
- Free for orders over $49 within the continental United States.
- Delivery typically takes 3-8 business days.
- Expedited Shipping: （ for small parts only ）
- Available for an additional fee (calculated during checkout).
- Delivery times vary depends on shipping carrier
Order Processing
- Orders are processed within 1-3 business days.
- During peak season or holidays, processing times may be longer than usual.
- For orders placed after 2 PM local time, we will start processing the following business day.
Holiday Shipping Schedule
Shipping services may experience delays during major holidays, such as:
- New Year’s Day
- Memorial Day
- Labor Day
- Thanksgiving Day
- Christmas Day
We recommend placing orders early during holiday seasons to avoid delays.
Important Notes
- Promotional free shipping offers apply only to eligible orders within the continental United States.
- Customized products may require additional processing time and are excluded from certain shipping promotions.
- Products that are damaged during transit must be reported within 48 hours of delivery for a claim to be initiated.
- Z Grills is not responsible for delays caused by carriers or weather conditions.
- If you receive an incorrect item, Z Grills will cover the return shipping cost and ensure the correct product is delivered.
- Customers are responsible for ensuring that the delivery address provided is accurate and accessible.
For any questions or assistance with returns or shipping, please contact Z Grills Customer Support or visit the FAQ section on our website.
