AThere are multiple scenarios that could be affecting your connection to the Z Grills app. Here are the common issues that may prevent your grill from connecting to the Wi-Fi.
Frequency Band Issue: Your Wi-Fi may be on the wrong frequency. Solution: Z Grills only connects to 2.4GHz. Check your router settings and ensure it's on 2.4GHz. Look for '2.4' in your network's name (SSID) or properties to identify the correct frequency.
Password Error: Incorrect Wi-Fi password entry.
Solution: Double-check that you've entered the correct Wi-Fi password. Keep in mind that passwords are case-sensitive, so ensure that your phone's caps lock is set appropriately.
Router Limitations: Router not allowing new devices to connect.
Solution: Access your router's settings and make sure it's not limiting the number of devices that can connect. Some routers have a maximum number of devices that can be connected at one time.
Outdated App Version: Using an older version of the Z Grills app.
Solution: Visit your phone's app store to check for any updates for the Z Grills app. Installing the latest version can resolve connectivity issues.
Distance Issue: Your grill may be too far from the router.
Solution: Move your grill closer to the router to ensure a stronger Wi-Fi signal, or consider installing a Wi-Fi range extender to boost the signal's reach to your grill's location.

AThe amount of smoke the grill produces varies with the cooking temperature. At lower temperatures, you'll notice more smoke, which is perfect for smoking food. As you increase the temperature, the smoke becomes less visible and may even appear invisible at higher cooking settings.

AWith Z Grills pellet grill, your food will receive a mild smoky flavor that's noticeable but not overwhelming, subtly infusing your meals with a depth of taste that enhances without masking the natural flavors. Plus, you can switch up the wood pellets to suit your taste buds' craving for smoke. So, experiment and tailor the flavor to your liking!

AYes, you can achieve searing on this grill by adjusting it to the 'High' temperature setting, which can reach up to 500°F. The duration for searing may vary depending on the specific type and cut of meat. Additionally, please note that on colder days, it may take a bit longer for the grill to reach the desired searing temperature.

AYour grill can sizzle up to a toasty 500°F plus. Keep in mind, though, that external conditions and the type of pellets you use might spice things up or cool it down a tad. Happy grilling!

AThe main part of the grill is insulated to help maintain consistent temperatures. The lid, however, isn't insulated, so when the weather drops, think about grabbing a thermal blanket for the lid to keep the heat steady and your grilling game strong.

AAssembly can be completed in approximately 30-60 minutes.

AWe offer a 3-year warranty covering material and workmanship defects. For full details, visit our warranty policy at https://www.zgrills.com/pages/warranty-policy.

AYes, it is advisable to leave the top rack out when not in use as it makes accessing food on the bottom rack easier. To neatly store the grill rack when not in use, grab a set of Magnet Hooks which are perfect for hanging the top grill rack on the left side of the grill.

AThe grill is 75% assembly, you can follow our manual and video to assemble it. Normally, it takes about 40 minutes for 2 adults to finish the assembly.

AYes, we recommend ordering a gift card before shopping. For example, first, use PayPal to purchase a gift card. After the purchase is completed, select the grill you need and submit the order, enter the gift card code on the payment page, and then pay with a credit card.