Z Grills wants to ensure are customer our satisfied with their purchase. That’s why we honor all returns of unused products in their original packaging for the first 90 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging.
We only accept returns from purchases made directly through our website: www.zgrills.com. For products purchased directly from our authorized dealers, please refer to their return policy and contact them directly for more information.
We do not accept returns on pellets.
After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.
Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking are $90. Return shipping fees vary depending freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping.
To initiate a return, please call our Customer Service department at 1-833-947-4557. Please provide your order number, date of purchase, and where you purchased your grill.
Any purchase made through Z Grills may be cancelled within 24 hours of purchase. To cancel your order, please call our Customer Service team within 24 hours of purchase. Any cancellation after 24 hours will fall under the Z Grills return policy.