Return Policy
At Z Grills, we aim to ensure your complete satisfaction with every purchase. If you are not satisfied, we will provide a simple and straightforward return process.
Eligibility for Return
- Returns are eligible within 30 days of purchase date.
- Products must be unused, undamaged, and returned in their original packaging.
- Returns apply only to purchases made on ZGrills.com. For items purchased through authorized dealers or third-party platforms, please refer to their return policies.
- We do not accept returns on pellets.
- Items that have been assembled or used are not eligible for return unless they are faulty or defective.
- Clearance or final sale items are not eligible for return.
- Products must include all original accessories, manuals, and parts to qualify for a full refund.
How to Initiate a Return
1.Request a Return:
- Please contact our Customer Service department at 1-833-947-4557 or email us at support@zgrills.com
- Please have your order number and purchase date ready
2.Prepare the Package:
- Securely pack the product in its original packaging. If using alternative packaging, ensure no old tracking labels are visible.
3. Return Shipping:
- Use the pre-paid return label sent via email to drop off package at any local FedEx office.
- If you choose to return the item at your own expense, please use a carrier with tracking and retain proof of shipping.
4. Processing Time:
- Refund will be processed within 10 business days after return is received and inspected.
Refund
- Refund will be issued to the original payment method.
- Shipping is non-refundable.
- Refund processing times may vary during peak holiday seasons.
- If item was returned due to defects or shipping damage, shipping fee may be refunded.
- A restocking fee of up to 15% may apply to returned items that do not meet all eligibility criteria.
