return policy

We accept the return of defective products for 30 days from the date of purchase. All merchandise must be returned unused, unassembled, and in the original packaging.

We do not accept returns on pellets.

To initiate a return, please contact our Customer Service department at 1-833-947-4557 and email us at support@zgrills.com. Please ensure you know your order number, your date of purchase, and the location from which you purchased your grill.

Read our full return policy here.